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Frequently Asked Questions
FAQS ON SELLING
How can I start selling on Porter Moi?
You can start selling by signing up for an account and listing your pre-loved or new items. Selling is fast and easy. Visit our page to read our step-by-step guide on how you can start selling.
What items can I sell at Porter Moi?
We are an online marketplace for fashion items and accessories. You can sell pre-loved or new items under both our Wardrobe and Ethnic Wardrobe sections.
How do we know the items are authentic?
We perform in-house authenticity checks on items submitted to Porter Moi.
How should I price pre-loved items?
When pricing up your items, consider factors including condition and age. You can also check how other sellers price items which are similar to what you are listing. We will review your pricing and advise you accordingly.
I’ve listed an item, why can’t I see it on the Porter Moi website?
All listings are subject to Porter Moi’s approval process, after which your product will be visible to buyers.
Can I edit my listing?
You can edit your published listings at any time. However, any changes will need to be approved by the Porter Moi team.
What are your fees?
Porter Moi deducts a percentage of 20% commission from the sale of your product.
FAQS ON BUYING
What items do you sell on Porter Moi?
We are an online marketplace for fashion items and accessories. You can buy pre-loved or new items under both our Wardrobe and Ethnic Wardrobe sections.
Can I negotiate or make an offer?
When the seller is listing their item, they are given the choice of whether they wish to accept offers.
Do you ship Internationally?
Currently, Porter Moi does not ship internationally.
When will I receive my order?
Sellers are given up to 7 days to send the items. We provide a next day collection service subject to the booking being confirmed before 11am by the seller.
I have a query, can I contact the seller?
Buyers can post their questions on the comments section of the product page.
What are the return policies?
Natural wear and tear is to be expected with pre-loved goods. Returns and refunds are only eligible at the discretion of Porter Moi. You have 72 hours from receipt of goods to raise any issues.